The Effects of Chatbot Recovery Strategies and Anthropomorphic Image Type on Service Recovery Satisfaction: The Mediating Roles of Perceived Warmth and Competence.
Behavioral sciences (Basel, Switzerland) · 2026
Abstract e pubblicazione originale
L’abstract è consultabile nella fonte originale. Non viene ripubblicato qui perché non risulta verificata una licenza compatibile.
Leggi nella fonte originale ↗Parole chiave
anthropomorphic imagechatbot recoveryperceived competenceperceived warmthrecovery strategyservice failureservice recovery satisfaction
Come citare questo studio
Ye Wang, Yaoqun Xu, Tung-Ju Wu. (2026). The Effects of Chatbot Recovery Strategies and Anthropomorphic Image Type on Service Recovery Satisfaction: The Mediating Roles of Perceived Warmth and Competence.. Behavioral sciences (Basel, Switzerland). DOI: 10.3390/bs16091564
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